Frequently Asked Questions


Below is a list of frequently asked questions. Click on the question to view the answer. If you have any additional questions, please feel free to call our office or email Email is for questions about appointments only, it should not be use for emergencies, appointment requeststs or cancelations. 

What do I need to bring to my appointment?

  • Insurance Cards
  • Photo ID 
  • A form of payment, payment is due at time of service 
  • Most recent pair of glasses
  • Contact lenses 
  • Contact lens information (bring in the label from the box, if possible)
  • Records from your previous ophthalmologist (if you have ongoing eye condition)
  • If you do not speak English or Spanish, please bring someone who can translate
  • A smile (always helpful…)

What forms do I have to fill out?

  • Patient Registration Form
  • Medical Questionnaire Form 
  • No Show Policy 
  • Notice of Insurance Waiver

Should I arrive early?

If you are a new patient, please allow 15 minutes before appointment time to get checked in.

Will I be dilated?

Most likely you will be dilated for a new or annual exam. It may be helpful to bring a driver, because you will be sensitive to the sun. Dilation mainly affects your near vision, so do not expect to do any reading for awhile after the exam.

How long does dilation last?

Usually several hours

Will I be checked for glasses (refracted)?

If you feel your vision is blurry, or you need new glasses, a refraction will be done. Most medical insurances do not pay for this. This is usually charged separately to the patient.

How long will I be in the office?

For an exam with dilation, expect to be in the office for an hour to an hour and a half. New patients can expect to be in the office an hour and a half to two hours. 

If I am late, will I be seen?

If you are 20 minutes late or more, you will be rescheduled.

If I am a minor (less than 18 years old), do I need to be accompanied by a parent?

Yes, or a legal guardian.

What form of payment do you accept?

Cash, check, Visa, Mastercard  Discover, Apple Pay  and American Express.  We do not accept Care Credit. 

What Insurances are you in network with? 

Vision Service Plan (VSP) this is only vision insurance we are in network with.

We accept many medical insurances for medical eye exams including Medicare.

We are not in network with Medicaid, most HMO plans, Careplus, Wellcare, Freedom, or Oscar.

Medical Records Release 

To request your medical records be released to another doctors office complete and sign the records release form, it is located under the heading labeled FOR PATIENTS.  The completed and signed form can be mailed, faxed, or emailed to us. Email:

** To requests for records to be released to you as the patient you will need to call the office and speak to someone for instructions. 

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